Tod's latest ... "article"
wow. what publisher couldn't wait to print this?
He manages to take a shot at his domain provider as well
Posted August 11th, 2009
"All Posts, Fun, Tech Reviews
I sometimes wish customer support staff should simply not be able to use canned response templates. More times than not, I find support people don’t read your email at all — instead they seem to glance at it, find a few keywords, and match it to a canned response they have. Prepared.
Here’s today’s exchange with NetNation/Hostway, the provider I used in the past (and still, sadly, retain some domain names with).
Enjoy this nonsensical response......"
... by all means enjoy it.
Read more: http://www.todmaffin.com/template_responses#ixzz0i8hfJDnQ
He never actually says the "why", just calls them nonsensical.
The top companies use them, including Apple and Google, but Tod wants them banned because he doesn't like them.
No comments:
Post a Comment